Administration Coordinator (Resident Support) – LP

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Administration Coordinator (Resident Support) – LP

• Part-time (0.6 FTE), Permanent.  Preferred days are Tuesday, Wednesday & Thursday.
• Based at Lower Plenty.
• $75,502.93 - $80,965.97 FTE per annum, plus super
• 17.5% annual leave loading and generous salary packaging options
• Progressive Workplace Flexibility options that enable genuine work life balance

About Odyssey Victoria:

Odyssey Victoria (OV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community. OV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems.

Role Purpose:

The Administration Coordinator (Resident Support) ensures payment arrangements are organised and maintained for residents admitted into the program, working closely with Centrelink and associated entities.

This role is also responsible for assisting with the day-to-day work of residents working in the functions of the Business Office. Providing supervision and support to residents in their job function, to ensure they are provided with meaningful work.

Key areas of focus:

• Client / Agency Liaison
• Client Record Keeping
• Administration Management
• Business Office
• Resident Coaching & Development
• Quality

Duties include but are not limited to…

• Be first point of contact for finance team when residents enter treatment
• Liaise with residents and process Centrelink documentation on behalf of residents, provide assistance where information is incomplete. Ensure resident is on correct Centrelink benefit
• Assist residents admitted from custody in ensuring they are registered for payments, including any eligible crisis payments.
• Keep abreast of changes in protocols/procedures within Centrelink and other agencies where payment is received for client stays (e.g.: TAC, Workcover and State Trustees).
• Monitor resident related Centrelink payments ensuring correct payments are received, responding to matters or anomalies as relevant.
• Maintain relevant tracking tools and systems to respond to requests for reports as relevant.
• Respond to telephone enquiries, liaising with relevant stakeholders ensuring the smooth operation of the Business office, including communication with Centrelink, maintenance personnel and the public.
• Coordinating the day-to-day activities of residents working in the Business Office- Basic
• Coaching residents through new tasks and projects to provide them with meaningful work experience and the ability to learn and grow in a safe environment
• Supporting residents in the uptake of new technologies
• Providing feedback at staff meetings about the progress of residents undertaking the various job functions that fall under the Business Office Supervisor
• Assist in the development, implementation, and maintenance of administrative, filing and record keeping systems.

For a copy of the position description which outlines the full list of responsibilities, please click HERE.

Who are WE looking for?

To be successful in this role, you must hold the below qualifications/experience…

1. Diploma in Community Services or equivalent experience working in an administration role (3 years minimum).
2. Demonstrated knowledge and experience in office administration, including, record keeping methods, administrative procedures, confidentiality, and privacy protocols.
3. Strong organisation and time management skills.
4. Highly developed communication skills (both verbal and written) with a consultative approach to resolving issues.
5. Demonstrated commitment to teamwork, with an openness to giving and receiving feedback.
6. Ability to take initiative and work independently and adaptively to meet changing organisational needs.
7. Ability to convey warmth, openness, empathy, and concern for the welfare of colleagues and residents.
8. Confident, friendly, and well-developed people skills, including the ability to relate to professionals and to deal with challenging people and situations.
9. Sound information technology skills, including proficiency in the Microsoft Office suite and use of databases.

For a copy of the position description which outlines the full key selection criteria, please click HERE.

What we can give YOU!

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:

• Ongoing learning and development opportunities.
• Providing work that is meaningful and challenging.
• Providing career pathways across diverse OHV programs.
• Access to 24/7 counselling through our Employee Assistance Provider (EAP)
• Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals

Application information

Please apply directly via our careers website (applications via external recruitment websites or via email will not be considered)

Applications should be addressed to Sharon Rowe and include your CV and a cover letter addressing the key selection criteria.

If you have any questions relating to the position, please contact Sharon Rowe Business & Finance Manager – Residential Programs on SRowe@odyssey.org.au or 0466 792 500.

We will be assessing applications on a rolling basis and suitable candidates will be shortlisted immediately. This role will close once a suitable candidate has been selected, so please don’t wait to apply!

Our commitment to diversity

At OV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OV is committed to child safety and is a child safe organisation. All OV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.

Mandatory COVID vaccinations

In line with OV's Mandatory Vaccination Policy, all Odyssey Victoria staff are required to hold Fully Vaccinated (Boosted) status, having also received the Booster Vaccination. Evidence of this minimum of three (3) COVID-19 vaccinations will be requested during the onboarding process and offers will be rescinded where such evidence cannot be provided.

All Odyssey Victoria sites are smoke free for all employees.